bigbos Privacy Policy

This page describes what we collect when you use bigbos and how we keep that data protected. Our privacy commitments are simple: we collect only what we need to operate your account, process your deposits and withdrawals, and comply with applicable law. We do not sell your personal information to marketers, and we do not share it with third parties except where required by law or to process your transactions.

When you sign up on bigbos, you provide your email, name, and payment details so we can verify your account and process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We also collect data about your betting activity, game history, and account preferences. This data helps us operate bigbos reliably and investigate disputes if they arise.

We keep your data encrypted and secure. Our servers may sit outside your jurisdiction, but we apply the same protection standards everywhere. You have the right to access, correct, or request deletion of your personal data at any time.

What data we collect on bigbos

We collect several types of data when you use bigbos. Your account data includes your email, name, date of birth, national ID number (for KYC verification), phone number, and physical address. We collect this during sign-up and KYC to verify your identity and comply with anti-money-laundering regulations.

We collect betting and activity data—every wager you place on Liga 1, Piala Indonesia, Piala AFF, Champions League, or other football markets; every live casino table you join; every slot game you play. We also log your login times, IP address, device type, and browser. This helps us detect fraud, investigate disputes, and optimize bigbos.

We may collect cookies and tracking data when you visit bigbos.bet. Cookies help us remember your preferences and keep you logged in. You can disable cookies in your browser settings, but some bigbos features may not work correctly.

How we use your data on bigbos

We use your account data to verify your identity, comply with KYC requirements, and prevent fraud. We use your payment data to process deposits and withdrawals. We use your betting data to settle your wagers, calculate your balance, and provide you with account history and statements.

We use your activity data to monitor for suspicious patterns—for example, multiple failed login attempts or unusually large bets may trigger a security alert. We may contact you to confirm the activity or temporarily restrict your account while we investigate.

We use aggregated and anonymized data—data stripped of your name and contact details—to improve bigbos. We analyze which football markets players prefer during Liga 1 season, how often live casino tables are used, and which slot games draw the most engagement. This helps us add new games, improve our odds, and enhance our platform.

Third-party processors on bigbos

We use third-party services to operate bigbos. Payment providers like mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment process your wallet transactions. Your bank (online payment, e-wallet, mobile banking, or local payment) processes your bank transfers. These providers receive only the data necessary to complete your transaction—they do not receive your full account details or betting history.

We use cloud hosting providers to store your data and run our servers. These providers sign data protection agreements with us and may not use your data for their own purposes. Our servers may be located outside Indonesia, but we apply the same security standards regardless of location.

We may share your data with law enforcement or regulators if required by law. For example, if Indonesian authorities request account information related to a criminal investigation, we comply with legal orders. We will notify you of such requests unless legally prohibited from doing so.

How we secure your data on bigbos

We encrypt all data in transit using industry-standard SSL/TLS encryption. Your password is hashed and stored securely—even we cannot read it. If you forget your password, we send you a reset link; you create a new password yourself.

We restrict access to your data. Only bigbos staff with a legitimate business need can view your personal information. Our employees sign confidentiality agreements. We regularly audit our systems for vulnerabilities and conduct security updates.

Despite our efforts, no security system is perfect. If we detect a data breach, we will notify you immediately and take steps to minimize harm. We recommend using a strong, unique password on bigbos and enabling two-factor authentication if available.

Your rights regarding data on bigbos

You have the right to access your personal data. Log into your bigbos account and view your profile, transaction history, and betting records. You can download a copy of your data at any time.

You have the right to correct inaccurate data. If your name, address, or other details are wrong, update them in your account settings. You can also contact our support team for help.

You have the right to request deletion of your data, subject to legal requirements. If you close your bigbos account, we retain your data for seven years to comply with anti-money-laundering regulations. After that period, we delete it. You may also request deletion earlier for non-essential data—contact our support team.

Cookies and tracking on bigbos

We use cookies to enhance your bigbos experience. Session cookies keep you logged in during your visit. Preference cookies remember your language and display settings. Analytics cookies help us understand how players use bigbos—which football markets draw the most traffic during Liga 1 season, for example.

You can control cookies in your browser settings. Most browsers allow you to accept, reject, or delete cookies. If you disable cookies, you may not be able to log in or access all bigbos features.

We do not use third-party tracking pixels or retargeting scripts that follow you across the internet. We respect your privacy and do not build a profile of your browsing outside bigbos.

Data location and jurisdiction

Our servers may be located outside Indonesia. When you use bigbos, your data may be transferred to and stored in other countries. By using bigbos, you consent to such transfer. We apply consistent data protection standards regardless of server location.

Our privacy policy is governed by the law of the jurisdiction in which bigbos operates. If you have a privacy concern, you may escalate it to our support team or the relevant data protection authority in your jurisdiction.

Contacting us about privacy on bigbos

If you have questions about how we handle your data on bigbos, or if you want to exercise your rights (access, correction, deletion), contact our support team. You can reach us via live chat, email, or in-app messaging. Our team responds during standard business hours.

We take privacy seriously and review all requests promptly. If we cannot help directly, we will guide you to the appropriate escalation or regulator.

Updates to our privacy policy on bigbos

We may update this policy from time to time. When we make material changes, we will notify you via email or in-app notification. Your continued use of bigbos after such notification constitutes acceptance of the updated policy.

Our commitment on bigbos remains unchanged: we collect only what we need, we protect your data with industry-standard encryption, and we do not sell or misuse your information. Your trust is fundamental to bigbos, and we take that responsibility seriously.